The digitalisation of the energy sector is happening. A human-centred design approach is needed to ensure that it takes place with and for the benefit of the people. This document presents the concept of human-centred digitalisation of the energy system and puts forward policy recommendations for it to happen in an affordable, sustainable and fair manner. The main findings include the need for people to access tailored and ready-for-use tools that help realise societal co-benefits, bring individual gains, remove legal, informational and technical hurdles and ultimately ensure just participation of all societal groups. Substantial additional resources are required to develop digital tools and products to seize opportunities for citizens to engage, optimise energy consumption and manage active participation in the energy system.

The report